Study Now operates to clear, published standards. The policies below set out how we work with students, how we protect data, how we handle complaints, and the commitments we make as an organisation. Please read whichever applies to your situation — or get in touch if anything is unclear.
Student Complaint Policy & Resolution Framework
How to raise a concern about Study Now — the channels available to you, the stages of investigation, expected timelines, and what to do if you are not satisfied with the outcome. This is the right starting point for any formal grievance.
Privacy Policy
What personal information Study Now collects, why we collect it, how it is stored, who it is shared with, and the rights you have over your data under UK GDPR. Covers enquiries, applications, marketing communications, and website use.
Terms and Conditions
The terms that govern your use of Study Now’s website, services, and advisory support. Includes scope of services, your responsibilities, limits of liability, and the legal basis on which we operate.
Read the Terms and Conditions →
Anti-Slavery Policy Statement
Study Now’s position on modern slavery and human trafficking, the steps we take across our operations and supply chain to prevent it, and the standards we expect of partners we work with.
Read the Anti-Slavery Policy Statement →
Student Conduct & Staff Protection Policy
The standard of conduct expected from students and clients engaging with Study Now, what counts as unacceptable behaviour, how complaints involving staff are handled, and the steps Study Now will take if conduct falls below these standards.
Read the Student Conduct & Staff Protection Policy →
If you cannot find what you are looking for, or you need a policy referenced in a specific language or format, contact us at info@studynow.org.uk and a member of the team will assist.